books by Laurence Haughton (following business erlaubt)

books by Laurence Haughton

books:

It's Not What You Say...It's What You Do
Laurence Haughton

Bantam Dell Pub Group, 2004

It's Not What You Say...It's What You Do: How Following Through At Every Level Can Make Or Break Your Company

10 reviews
Laurence Haughton

Doubleday Business, 2004

Getting it done
Great customer service is based on emapthy but how do you teach empahty to service workers? Haughton's chapter of Reading Between the Lines does it. It's the best, most practical, business-centered writing I've seen teaching empathy as part of customer servise. He draws on the example of the Union Square Hospitality Group in New York. But his concepts and examples are easily transferable. In ...

Schneller, als die Konkurrenz erlaubt
Jason Jennings, Laurence Haughton

Fachbuchverlag Leipzig im Carl Hanser Verlag, 2002

It's Not the Big That Eat the Small...It's the Fast That Eat the Slow: How to Use Speed as a Competitive Tool ...

30 reviews
Jason Jennings, Laurence Haughton

Collins Business, 2002

...THE FAST THAT EAT THE SLOW - Great PR Read!
This was a great read where authors have done their research on how some companies strategize their business so well. Speed is a great rule and tool for your business. My favorite part was on Getting to Market Faster. I first heard about this book from Ronn Torossian, CEO of 5WPR, who recommended this on his blog. His opinion sparked my interest to get the book, and now I have changed my ways in ...