books by Mark Graham Brown (intelligence performance world-class)

books by Mark Graham Brown

books:

Beyond the Balanced Scorecard: Improving Business Intelligence with Analytics

2 reviews
Mark Graham Brown

Productivity Press, 2007

Another Glowing Success
One of the key points I took away from Mark's new book is that analytics can form the basis of a dynamic approach to performance management. Dynamic in the sense that analytics can be adjusted to be more responsive to changing directions in the market, the economy, employee profile or whatever is important to the organization. Because an analytic is a composite or aggregate of sub-metrics, each ...

Baldrige Award Winning Quality -- 17th Edition: How to Interpret the Baldrige Criteria for Performance ...

Productivity Press, 2008

The Definitive Guide to Mastering the Baldrige Award Now in its 17 th fully updated edition, this volume is the most widely used and recognized guide to the Malcolm Baldrige National Quality Award. This simple and comprehensive resource enables companies to master the exhaustive criteria of the nation?s leading business performance award. This exclusive reference guide provides detailed descriptions of the 18 examination items and the 32 ...

The Pocket Guide to the Baldrige Criteria - 13th Edition (Pocket Guide to the Baldrige Award Criteria)
Mark Graham Brown

Productivity Press, 2007

The most widely used and recognized resource on the Malcolm Baldrige National Quality Award, this book, updated annually, provides a simple yet comprehensive resource for understanding the exhaustive criteria of the nation's leading business performance award. It is the only book to detail every category and examination item within the seven categories of the criteria: Leadership; Strategic Planning; Customer and Market Focus; Measurement, ...

Rx for Business: A Troubleshooting Guide for Building a High Performance Organization

1 review
Mark Graham Brown, Darcy E. Hitchcock, ...

Irwin Professional Pub, 1996

The ONE business book that consultants hope you WON'T read!
Ready reference to help managers quickly perform effective organizational diagnosis related to the most common performance issues and problem areas. Based on a preliminary problem diagnosis, managers are then guided through a step-by-step process that identifies possible causes, recommends appropriate corrective actions, and even provides sufficient information to understand each possible ...

The Rough Guide to Portugal 11 (Rough Guide Travel Guides)

3 reviews
Jules Brown, Mark Ellingham, ...

Rough Guides, 2005

A great guide book - don't go to Portugal without it!
I have been to Portugal countless times and just like the country itself, the Rough Guide to Portugal never ceases to amaze me. This book is the perfect guide - light enough to carry around in a purse and yet absolutely comprehensive. All regions of Portugal are covered, even small villages are described if they have something of interest. And the way places are described is what makes this ...

Keeping Score: Using the Right Metrics to Drive World-Class Performance

12 reviews
Mark Graham Brown

AMACOM, 1996

New and great conditions
Hello I bought this book in a good deal, I wish it would have been a better one. The conditions were excelent, just brand new.

The Pocket Guide to the Baldrige Award Criteria - 14th Edition (Pocket Guide to the Baldrige Award Criteria)

Productivity Press, 2008

A Simple Guide for Creating Efficient Winning Organizations Designed to help businesses understand the criteria for the Malcolm Baldrige National Quality Award, this work is not about the award, but rather is a concise explanation about how to use the criteria to improve an organization. Employed by thousands of organizations around the world, the criteria allow an organization the means to evaluate its progress toward becoming the best in ...

Winning Score: How to Design and Implement Organizational Scorecards (Quality Management)

3 reviews
Mark Graham Brown

Productivity Press, 2000

Essential for mature organizations
This book goes a long way towards helping organizations actually implement balanced scorecards instead of giving them lip service. It also shows what to measure and why, and gives a list of measurement mistakes that render many company's balanced scorecard efforts meaningless. Unlike Kaplan's and Norton's seminal (and decade old) book, "The Balanced Scorecard", this book is short on theory and ...

Get It, Set It, Move It, Prove It: 60 Ways To Get Real Results In Your Organization

3 reviews
Mark Graham Brown

Productivity Press, 2004

Now I Get It
I loved this book. It was easy to read and comprehend. Down to earth examples and to the point. Many I could relate to as having been there. Great summaries of things "to do" and "not do". I also found the index unique and helpful. This book is great and should be a required reading requirement for everyone in an organization especially manager/decision makers. It is a great reference book that ...

Baldrige Award Winning Quality - 16th Edition: How to Interpret the Baldrige Criteria for Performance ...
Mark Graham Brown

Productivity Press, 2007

Now in its 16th edition, this volume is the most widely used and recognized guide to the Malcolm Baldrige National Quality Award. The 2007 Criteria now includes 18 questions, one for each of the Baldrige Criteria Items. Significant changes in the 2007 award include a stronger emphasis on? · Leadership , which now includes a focus on performance measures and their use by senior leaders; · Measurement, Analysis, and Knowledge ...

The Rough Guide to Spain (Rough Guide Travel Guides)

4 reviews
Simon Baskett, Jules Brown, ...

Rough Guides, 2004

Indispensable!
If you are looking for a small book to fit in your back pocket, The Rough Guide to Spain is not for you. If you are looking for a guide that lovingly describes even the smallest Spanish town in careful detail and clear format, then this IS the guide book you should be looking for. The Rough Guide to Spain does an excellent job in several areas where many guide books fail. For example, smaller ...

The Pocket Guide to the Baldrige Award Criteria - 14th Edition (Pocket Guide to the Baldrige Award Criteria)
Mark Graham Brown

Productivity Press, 2003

The booklet is a guide to interpreting the criteria in the seven Baldrige categories to help your organization improve quality. It begins with answers to commonly asked questions about the Award criteria. Then it breaks down the 24 items under the seven category headings of the Baldrige criteria with concise explanation and quick tips of what excellent companies do in each area.