books about: complaint     books:       Differential Diagnosis of Common Complaints (Differential Diagnosis of Common Complaints (Seller))5 reviews Robert H. Seller Saunders, 2007 A truly excellent text in a reader-friendly style I actually ENJOY reading this book. It's as concise as many other books on differential diagnosis, but the information isn't presented in list form or with bullet points (of course, there are some lists, but overall the book is almost conversational... like the transcript of an information-packed lecture by a doctor with lots of clinical experience). Personally, I have a hard time remembering ...             Philip Roth: Novels 1967-1972: When She Was Good / Portnoy's Complaint / Our Gang / The Breast (Library of ...4 reviews Philip Roth Library of America, 2005 'Portnoy's Complaint' is the book Roth will live by 'When She was Good' is not very good. 'The Breast' is a bad- taste joke which cannot approach the Kafka or Gogol that are its inspiration. 'Portnoy's Complaint' is Roth's masterpiece. And even if he has shown through subsequent years great staying power, and considerable seriousness, and truly outstanding work ( Parts of 'American Pastoral' and 'Patrimony' for example) this is the one work in ...             A Complaint Free World: How to Stop Complaining and Start Enjoying the Life You Always Wanted39 reviews Will Bowen Doubleday, 2007 Highly Recommended The first thing to understand about A Complaint Free World is that Will Bowen is NOT saying to be a doormat! He explicitly says "Directing a comment to someone who can improve your situation is not complaining." He says "I am NOT advocating remaining silent when there is something that has happened which you need corrected." His assistant, Marcia, says "It is NOT about stuffing your emotions in ...             The Female Complaint: The Unfinished Business of Sentimentality in American Culture Lauren Berlant Duke University Press, 2008 The Female Complaint is part of Lauren Berlant?s groundbreaking ?national sentimentality? project charting the emergence of the U.S. political sphere as an affective space of attachment and identification. In this book, Berlant chronicles the origins and conventions of the first mass-cultural ?intimate public? in the United States, a ?women?s culture? distinguished by a view that women inevitably have something in common and are in need of a ...             A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong15 reviews Janelle Barlow, Claus Moller Berrett-Koehler Publishers, 2008 Fabulous credible Book Bravo! I found this book readable, intelligent, and highly informative. The chapter on the personal side of Complaints Handing is important to all those who feel that their value as a customer is dismissed and want to learn how to best structure a letter or phone call that works. While this is certainly not a self-improvement book, it does give the reader insights into the managerial mind ...             Delivering and Measuring Customer Service: This Isn't Rocket Surgery!6 reviews Richard D. Hanks Duff Road Endeavors, 2008 Don't just get customers. Keep them! Businesses often focus their efforts on getting customers. The mantra of the day is sell, sell, sell. Mr. Hanks' book is a valuable reminder that while selling gets the ball rolling, it is customer service that keeps the customers coming back for more. That is the bloodline of most successful enterprises. I especially enjoyed the lesson taught on the importance of measuring the actual ...             Portnoy's Complaint101 reviews Philip Roth Vintage, 1994 Funny, Influential, Modern, Psychological Jewish Novel -- that's well worth your time... Philip Roth's 'Portnoy's Complaint' offers the reader a fresh take on the Novel while never forgetting the tradition of the great writers that came before him. Porntoy's complaint is a character study in the form of a monologue made by Alexander Portnoy, a successfull Jew. However, Alex suffers from an inner conflict that is dividing and tormenting him. On one hand he loves his family, ...             The Essential Guide to Workplace Investigations: How to Handle Employee Complaints & Problems3 reviews Lisa Guerin NOLO, 2007 An essential and basic reference One of the responsibilities of employers is to insure a safe and secure workplace. This necessitates dealing with employee accusations of harassment, discrimination, workplace violence, employee theft, and other challenges to the workplace security of employees -- whether the problem is perceived from emanating from management or other employees. Lisa Guerin, an attorney specializing is resolving ...             A Complaint Is a Gift19 reviews Janelle Barlow, Claus Moller Berrett-Koehler Publishers, 1996 Seeing complaints as a gift When you read this book you will understand how to handle customers complaints from a different point of view. It teachs you in a joyfull and gracious manner how to handle complaints thru differents points of contact: phone, face to face or written. You will be able to classify customers depending their character and reaction. One of the most valuables chapters in this book is the one ...             The Complete Homeopathy Handbook: Safe and Effective Ways to Treat Fevers, Coughs, Colds and Sore Throats, ...15 reviews Miranda Castro St. Martin's Griffin, 1991 THE Guide for the Amateur Homeopath I've raised two healthy children to adulthood using this book, which I found in my local Whole Foods in the early 90's. Because my husband had a wonderful homeopathic MD in France, I've looked in vain for a solid homeopathic practitioner in my area, only to find that Castro's book makes me more knowledgeable than all those I've tried. The indexing system, as well as the complete description of ...             Crisp: Calming Upset Customers, Third Edition: Staying Effective During Unpleasant Situations (Fifty-Minute ...4 reviews Rebecca Morgan Crisp Learning, 2002 Easy to Implement This book is easy to read, easy to understand and easy to put into action.             How To Complain For Fun And Profit: The Best Guide Ever To Writing Complaint Letters.5 reviews Bruce Silverman CreateSpace, 2008 Complaining as an art form Silverman, a former advertising colleague of mine whose many senior titles have included President of Wong-Doody, a West Coast ad agency; President of Asher-Gould, another West Coast ad agency; President of Western International Media and Creative Director at various Ogilvy & Mather offices and of Bozell South, evidently had a cute little sideline all these years - writing complaint letters. ...             The Poems of Exile: Tristia and the Black Sea Letters Ovid University of California Press, 2005 In the year A.D. 8, Emperor Augustus sentenced the elegant, brilliant, and sophisticated Roman poet Ovid to exile--permanently, as it turned out--at Tomis, modern Constantza, on the Romanian coast of the Black Sea. The real reason for the emperor's action has never come to light, and all of Ovid's subsequent efforts to secure either a reprieve or, at the very least, a transfer to a less dangerous place of exile failed. Two millennia later, the ...             You Don't Need a Lawyer2 reviews James Kramon Workman Publishing Company, 2005 You really do NOT need a lawyer! I have 2 books: one at home and one at work. I've been using them a lot especially when I needed to write letters to different companies or people. My letters always worked. It's a great book!             Shocked, Appalled, and Dismayed! How to Write Letters of Complaint That Get Results Ellen Phillips Vintage, 1998 How to get the best of shoddy shops, crooked car-dealerships, and heartless HMOs--without having to hire an attorney.      The Miss Manners of the consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customer-hostile corporations.   Drawing on her experience as a pen-for-hire for irate consumers--and on the advice of clients, attorneys, ...             Complaint Management: The Heart of CRM4 reviews Bernd Stauss, Wolfgang Seidel South-Western Educational Pub, 2005 Revolutionary Complaint Management In the past few decades the Services Industry has advanced long way - in a direction from product services to a customer centric business environments. Although the quantitative and qualitative importance of services - as well as its spectrum of offerings - has grown quite considerably, the thrust of activity still seems solely to center around its operational tasks and processes. Bernd ...             Idiot Letters24 reviews Paul Rosa Main Street Books, 1995 What Prank letters should be!!! Most prank letter books are written by a fictitious person. This greatly reduces the humor and purpose of the prank. So far I've only come across two prank letter books written without the cowardly use of a pseudonym. Idiot Letters and Hire Me Dumbass (by Joe Mozian) are both written by real people. Their authors are gifted in the odd art of prank letter writing and accept full responsibility for ...             Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers (Knock Your Socks ...1 review Kristin Anderson, Ron Zemke AMACOM, 1995 How to Retain Your Customers with Tact and Diplomacy Customers expect to be treated with courtesy and respect. And most are quite polite themselves. But sometimes, customers can be so blunt or denigrating that you or your employees may start to feel offended and upset. Regardless of your own feelings, it's best to respond with tact and diplomacy. If a rude customer catches you off guard, it can be hard to think fast enough on your feet to ...             Complaints and Disorders: The Sexual Politics of Sickness (Glass Mountain Pamphlet)3 reviews Barbara Ehrenreich, Deirdre English The Feminist Press at CUNY, 1993 It's one of those books that is fascinating, factual and a real page turner I'm fairly stunned at the two two-star reviews here. This book was co-authored by Barbara Ehrenreich who went on to write several other WONDERFUL books, such as "Nickel and Dimed" and "For Her Own Good." "Complaints and Disorders; The Sexual Politics of Sickness" is a short book (95 pages) but that's part of what made it such a good read. Once you start reading it, you won't want to stop ...             A Complaint-free World: Experience the 21 Day Challenge That Will Change Your Life: The 21-day Challenge That ...1 review Will Bowen Virgin Books, 2007 A Valid Neuroscientific Tool to Add a Few Years to Your Life Even if you don't get the book, try the experiment. Get their bracelet (or use a jelly bracelet, or one of your own) and put it on your wrist. Each time you catch yourself grumbling or complaining or criticizing something or someone, put the bracelet on the other wrist. In my first day, I must have changed it 7 times in the first hour. I was shocked, and intrigued...enough to try it for nearly a ...              search for books 1967-1972, american, challenge, childhood, complaining, complaint, complaint-free, complaints, customers, delivering, diagnosis, differential, disorders, effective, essential, experience, fifty-minute, homeopathy, investigations, management, measuring, nightmare, nightmares, poisoning, recovering, sentimentality, situations, unfinished, unpleasant, workplace books:    Kindle - Amazon's New Wireless Reading Device This is the future of book reading. I have used it and love it! randomly chosen DVD: Complete Yoga & Pilates leave a comment home  impressum - about us