books about: receptionist

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Six Simple Rules: How to Manage Complexity without Getting Complicated
Yves Morieux, Peter Tollman

Harvard Business Review Press, 2014

New tools for managing complexity Does your organization manage complexity by making things more complicated? If so, you are not alone. According to The Boston Consulting Group’s fascinating Complexity Index, business complexity has increased sixfold during the past sixty years. And, all the while, organizational complicatedness—that is, the number of structures, processes, committees, decision-making forums, and systems—has increased ...


Kill as Few Patients as Possible: And Fifty-Six Other Essays on How to Be the World's Best Doctor
Oscar London

Ten Speed Press, 2008

This oft-quoted all-time favorite of the medical community will gladden--and strengthen--the hearts of patients, doctors, and anyone entering medical study, internship, or practice. With unassailable logic and rapier wit, the sage Dr. Oscar London muses on the challenges and joys of doctoring, and imparts timeless truths, reality checks, and poignant insights gleaned from 30 years of general practice--while never taking himself (or his ...


Clinical Medical Assisting: A Professional, Field Smart Approach to the Workplace
Michelle Heller, Lynette M Veach

Cengage Learning, 2008

Medical assistants are being called upon more than ever before to perform complex tasks, to possess strong computer and patient screening skills, and to communicate effectively with patients and other medical professionals. Rooted in real-life, this book will give you the confidence to think on a higher level and develop problem solving skills, while learning the clinical competencies and technical skills needed to succeed on the job. The book's ...


SOAR Selling: How To Get Through to Almost Anyone—the Proven Method for Reaching Decision Makers
David Hibbard, Marhnelle Hibbard

McGraw-Hill, 2012

A BREAKTHROUGH FORMULA FOR REACHING TOP DECISION MAKERS AND INFLUENCERS " SOAR Selling is a mission-critical tool for building lasting, profitable relationships. David and Marhnelle go far beyond defining a sales process by rolling up their sleeves to share their secret about what you absolutely must do to get in anywhere." -- Marcus Buckingham, New York Times bestselling author, researcher, motivational speaker, and business consultant ...


The Art of Deception: Controlling the Human Element of Security
Kevin D. Mitnick, William L. Simon

Wiley, 2003

The world's most infamous hacker offers an insider's view of the low-tech threats to high-tech security Kevin Mitnick's exploits as a cyber-desperado and fugitive form one of the most exhaustive FBI manhunts in history and have spawned dozens of articles, books, films, and documentaries. Since his release from federal prison, in 1998, Mitnick has turned his life around and established himself as one of the most sought-after computer security ...


Secrets of the Best-Run Practices, 2nd Edition
Judy Capko

Greenbranch Publishing, 2010

The Second Edition of this runaway best-seller includes four new chapters covering technology in practice, economics and changing issues in practice management. Bonus for the 2nd edition...46 forms to customize for your own office. Ready-to-Use Guidance from Medical Business Guru Judy Capko. In plain-English, Judy Capko, a noted practice management expert maps out the smart but ingeniously simple tactics that the most successful medical ...


Book Clubbed (A Booktown Mystery)
Lorna Barrett

Berkley Hardcover, 2014

New York Times bestselling author Lorna Barrett is back in town—Booktown, that is—with another page-turning mystery. This time bookstore owner Tricia Miles and her sister, Angelica, put their own problems on the shelf to catch a killer who turns a bookcase into a murder weapon… Cranky Chamber of Commerce receptionist Betsy Dittmeyer is done reading people the riot act. After she’s crushed by a fallen bookcase, the next item to be read ...


Veterinary Office Practices
Vicki Judah

Cengage Learning, 2011

VETERINARY OFFICE PRACTICE, 2ND Edition provides an inside look at the exciting roles and responsibilities of veterinary assistants in animal hospitals or private veterinary practice, along with detailed instructions on scheduling, client relations, charting, case management software, billing, and everything you need to work successfully within a veterinary practice. In addition to clear learning objectives, helpful charts and graphics, and ...


Make a Six Figure Income Doing Hair: How To Do It, Really.
Alan Daniels

CreateSpace Independent Publishing Platform, 2012

If you are a hairdresser who is currently in or entering the hair industry or know someone who is, then you need this book. The vast number of working hairdressers make less than $30,000 a year. Without an experienced mentor teaching a stylist what to do, it is very difficult to beat the odds and earn over $100,000 a year in income in the beauty business. This book is that mentor! Learn exactly what to do and when to do it as it relates to ...


Ventures Basic Student's Book with Audio CD
Gretchen Bitterlin, Dennis Johnson, ...

Cambridge University Press, 2013

Ventures 2nd Edition is a six-level, standards-based ESL series for adult-education ESL. Ventures 2nd Edition Basic Student's Book with accompanying Self-study Audio CD contains 10 units composed of six lessons each on relevant adult-learner themes. The two-page lessons are designed for an hour of classroom instruction. Culture notes and speaking, reading, and writing tips enrich and support exercises. Review units include sections focusing on ...


Front Office Management for the Veterinary Team, 1e
Heather Prendergast BS AS RVT CVPM

Saunders, 2010

The only book of its kind, Front Office Management for the Veterinary Team focuses on the day-to-day duties of the veterinary team. It offers a complete guide to scheduling appointments, billing and accounting, communicating effectively and compassionately with clients, managing medical records, budgeting, marketing your practice, managing inventory, using outside diagnostic laboratory services, and much more. Written by Heather Prendergast, ...


Keys to the Medical Front Office
Anne Seymour Johnson

Johnson Key Elements, 2013

At last, an everything you need to know guide for the Medical Front Office! Written by a former Medical Office Manager to welcome and onboard new employees, this step-by-step handbook quickly and effectively introduces the fundamental elements of the medical office: Customer Service, HIPAA, Compliance, Patient Charts, Insurance, Medical Records, and much more.


Milady's Guide to Owning and Operating a Nail Salon
Joanne L. Wiggins

Milady, 1993

Master the essential "ins and outs" of owning and operating your salon with this well-organized, descriptive resource covering basics through special business tips. You'll find everything you need to know about launching and maintaining a successful, lucrative nail salon business!


Be Brief. Be Bright. Be Gone.: Career Essentials for Pharmaceutical and Biotechnology Sales Representatives
Jay Frost

iUniverse Star, 2005

A great way to jump-start your career in pharmaceutical and biotechnology sales!"Be brief, be bright, be gone" is the philosophy that launched David Currier to a successful career as a pharmaceutical sales representative. Simply stated, this approach encourages aspiring sales professionals to:Be brief-Keep your sales presentations short and to the point.Be bright-Understand your product and its clinical context.Be gone-Respect your customer's ...


Medical Office Administration: A Worktext, 2e (Evolve Learning System Courses)
Brenda A. Potter BS CPC-I CPC

Saunders, 2009

To succeed in today's medical front office, you need a resource that will help you learn not only the principles of medical office administration but also how to apply your factual knowledge to the many complex scenarios that may arise in the medical office environment. Reflecting Brenda Potter's first-hand experience as an active instructor, Medical Office Administration: A Worktext, 2nd Edition combines instruction and application to help you ...


Cambridge English Skills Real Listening and Speaking 1 with Answers and Audio CD
Miles Craven

Cambridge University Press, 2008

A four-level skills series for adults and young adults Learners can develop the skills they need to use English confidently wherever they are - at home, at work, travelling, studying or just in social situations with English-speaking friends. This edition comes with answers and audio CD.


Beyond "Hello": A Practical Guide for Excellent Telephone Communication and Quality Customer Service
Jeannie Davis

Now Hear This Inc, 2000

This tutorial offers help to improve every telephone interaction a company has with its valued customers. Drawn from Davis' experiences, the book includes exercises, stories and examples of how attitude, telephone etiquette, communication styles and listening skills impact the bottom line.


From Problems to Profits: The Madson Management System for Pet Grooming Businesses
Madeline Bright, Ph.D. Ogle

The Madson Group, 1997

Since first published in 1989, and then again in a revised and updated 1997 edition, From Problems to Profits - The Madson Management System for Pet Grooming Businesses (1997) continues to be the world's best selling grooming business book. It's not a how-to book for the art of grooming, but instead, the most complete how-to book for starting and managing a new grooming business or expanding an existing one. Every managerial topic in grooming is ...


Animal Attraction (An Animal Magnetism Novel)
Jill Shalvis

Berkley, 2013

She’s tempting his basic instincts…   Sunshine, Idaho, is a quiet ranching town, a perfect place to give injured animals a refuge…or to find one yourself. Veterinarian Dell Connelly suspects there’s a reason his clinic’s uber-efficient receptionist has taken shelter here.   Jade Bennett couldn’t be happier to escape the big-city jungle to work with hurt animals, and have a forlorn stray kitten make its home under her desk…or ...


Social Engineering Penetration Testing: Executing Social Engineering Pen Tests, Assessments and Defense
Gavin Watson, Andrew Mason, ...

Syngress, 2014

Social engineering attacks target the weakest link in an organization's security-human beings. Everyone knows these attacks are effective, and everyone knows they are on the rise. Now, Social Engineering Penetration Testing gives you the practical methodology and everything you need to plan and execute a social engineering penetration test and assessment. You will gain fascinating insights into how social engineering techniques-including email ...



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