books about: receptionist

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Six Simple Rules: How to Manage Complexity without Getting Complicated
Yves Morieux, Peter Tollman

Harvard Business Review Press, 2014

New tools for managing complexity Does your organization manage complexity by making things more complicated? If so, you are not alone. According to The Boston Consulting Group’s fascinating Complexity Index, business complexity has increased sixfold during the past sixty years. And, all the while, organizational complicatedness—that is, the number of structures, processes, committees, decision-making forums, and systems—has increased ...


The Receptionist and Other Tales
Lesley Wheeler

Aqueduct Press, 2012

Edna, the heroine of ''The Receptionist,'' is a mother and the receptionist for an academic department. The morning after hearing a Voice telling her ''The first revolution: simply to refuse,'' going through her email inbox, ''Edna thought to check her spam.'' The message she found there from ''nomic Utterance'' changed everything. Gwyneth Jones, author of Spirit and The Universe of Things writes: ''Lesley Wheeler's 'The Receptionist' is a ...


The Receptionist: An Education at The New Yorker
Janet Groth

Algonquin Books, 2013

In 1957, when a young Midwestern woman landed a job at The New Yorker, she didn’t expect to stay long at the reception desk. But stay she did, and for twenty-one years she had the best seat in the house. In addition to taking messages, she ran interference for jealous wives checking on adulterous husbands, drank with famous writers at famous watering holes throughout bohemian Greenwich Village, and was seduced, two-timed, and proposed to by a ...


Beyond "Hello": A Practical Guide for Excellent Telephone Communication and Quality Customer Service
Jeannie Davis

Now Hear This Inc, 2000

This tutorial offers help to improve every telephone interaction a company has with its valued customers. Drawn from Davis' experiences, the book includes exercises, stories and examples of how attitude, telephone etiquette, communication styles and listening skills impact the bottom line.


The Veterinary Receptionist: Essential Skills for Client Care, 2e
John R. Corsan NCA NDA, Adrian R. Mackay BSC(Hons) DipM MCIM PCertM MCMI MBA

Butterworth-Heinemann, 2008

As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. The new edition of this popular book remains a unique guide specifically for the veterinary receptionist, providing practical, easily accessible information on how to fulfill this role professionally and efficiently. It advocates an understanding of the role of ...


The Receptionist Handbook
Lisa Harmon

CreateSpace Independent Publishing Platform, 2010

This no-nonsense guide to being a receptionist is just the handbook corporate America has been waiting for! Every front desk employee should be required to read this delightful, quirky little book. The illustrations keep it rolling, and the text is as insightful as it is humorous. It covers topics on clothing and image, core reception skills and more! With tips on how to get organized and examples of just what to say in every situation, this ...


Front Office Management for the Veterinary Team, 1e
Heather Prendergast BS AS RVT CVPM

Saunders, 2010

The only book of its kind, Front Office Management for the Veterinary Team focuses on the day-to-day duties of the veterinary team. It offers a complete guide to scheduling appointments, billing and accounting, communicating effectively and compassionately with clients, managing medical records, budgeting, marketing your practice, managing inventory, using outside diagnostic laboratory services, and much more. Written by Heather Prendergast, ...


Handbook for Hospital Secretaries and Receptionists, 2014

This guide is designed for the hospital medical secretary/receptionist and contains useful information on the following:  Secretarial duties  Hospital departments  A chapter on each medical specialty  Medical terminology relevant to each specialism  Investigations and procedures  Sample letters and reports  Commonly prescribed drugs in each specialty  Commonly used medical abbreviations  Word elements - ...


Keys to the Medical Front Office
Anne Seymour Johnson

Johnson Key Elements, 2013

At last, an everything you need to know guide for the Medical Front Office! Written by a Medical Office Manager to welcome and onboard new employees, this step-by-step handbook quickly and effectively introduces the fundamental elements of the Medical Office: Customer Service, Patient Rights, HIPAA, Compliance, Health Insurance, Patient Charts, Medical Specialties and much more.


The Veterinary Receptionist's Handbook (2nd Edition)
M. T. McClister, Amy Midgley

Advanstar Communications, 2000

Everything a receptionist needs to know about scheduling, fee collecting, and answering clients' most common questions can be found in this indispensible handbook. Also includes a glossary of veterinary medical terms and a chart of vital statistics for dogs, cats, horses, ferrets, gerbils, hamsters, and rabbits.


Unleashing the Receptionist (...the Receptionist)

Samhain Publishing, Ltd., 2012

You can tie a girl up, but you can’t keep her down… …the Receptionist, Book 3 In the year since Dana joined Ethan and Simon’s firm, the three of them have found the perfect balance of power and pleasure in their three-way, work/play relationship. Not only that, but it’s been the firm’s most successful year financially. Except something is missing. Her men won’t tell her anything about their past. How they met, or how they ...


How To Be A Hotel Receptionist
Matt Shiells-Jones, 2012

This book is designed for anyone who works front of house in a hotel, from porters to managers and beyond and is an indispensable read that covers almost everything you could encounter; from complaint handling and telephone call skills through to dealing with overbooking and room allocations. Comprehensive, yet easy to read and conversational in tone, this book provides a great addition to any in-house training. It contains one of the most ...


Restraining the Receptionist (...the Receptionist)

Samhain Publishing, Ltd., 2011

Every deal has a loophole. …the Receptionist, Book 2 Dana Arthur’s new job with the firm of Cowell & Dirk is going well. Translation: the occasionally kinky ménage with her two bosses, Ethan and Simon, has been several months of politically incorrect bliss. Except the relationship feels unbalanced. While Ethan is the undisputed master, the partners’ iron-clad agreement stipulates that Simon must be present as she performs her ...


Training the Receptionist

Samhain Publishing, Ltd., 2010

It’s her naughty dream job—if they’re satisfied with her performance… Eager to escape her miserable existence in Low-Life, Long Island, street-wise Dana Arthur jumps at an entry-level position with the consulting firm Cowell & Dirk. As her training period begins, she quickly discovers she’s required to do more than take messages and order office supplies. Her job description contains some deliciously naughty duties that give ...


Personal Shorthand Handbook for Beginning Medical/Dental Assistants and Receptionists
Carl W. Salser, C. Theo. Yerian, ...

Education Research Assoc, 1990


Medical Receptionists and Secretaries Handbook
Mari Robbins

Radcliffe Publishing Ltd, 2006


The Doctor's Receptionist (Medical OB/GYN Doctor Erotica), 2013

Summer's got an interview with Dr. Kruger. He runs a gynecology clinic, and he's looking for a new receptionist. Only, she hasn't had a physical in years, and he needs a clean bill of health report for insurance. He offers to give her a full physical, including a gynecological pelvic exam, and Summer, despite having reservations, agrees. But when she quickly finds herself at the mercy of the powerful doctor, she starts to wonder if she's made a ...


Book Clubbed (A Booktown Mystery)
Lorna Barrett

Berkley Hardcover, 2014

New York Times bestselling author Lorna Barrett is back in town—Booktown, that is—with another page-turning mystery. This time bookstore owner Tricia Miles and her sister, Angelica, put their own problems on the shelf to catch a killer who turns a bookcase into a murder weapon… Cranky Chamber of Commerce receptionist Betsy Dittmeyer is done reading people the riot act. After she’s crushed by a fallen bookcase, the next item to be read ...


Receptionist Under Cover (Fox & Fisher Detective Agency)
C.J. Carmichael

Harlequin, 2010

One missing person. One handsome adventurer. And one big case of mistaken identity: the detective's. Because Nadine Kimble isn't actually a private investigator--she's a receptionist. To prove herself, she's determined to solve her first case without everyone else at the Fox & Fisher Detective Agency or the distracting Patrick O'Neil--her client --finding out. Easier said than done, especially when it's clear she's going to have to traipse ...


Animal Attraction (An Animal Magnetism Novel)
Jill Shalvis

Berkley, 2013

She’s tempting his basic instincts…   Sunshine, Idaho, is a quiet ranching town, a perfect place to give injured animals a refuge…or to find one yourself. Veterinarian Dell Connelly suspects there’s a reason his clinic’s uber-efficient receptionist has taken shelter here.   Jade Bennett couldn’t be happier to escape the big-city jungle to work with hurt animals, and have a forlorn stray kitten make its home under her desk…or ...



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