books about: satisfaction     books:       What is Your Life's Work?21 reviews HarperCollins e-books, 2005 Soulful Letters of Balancing Work & Life If you've ever wished you had a parent or mentor who would have shared with you what it is that matters most in life, because you've noticed that people who get such mentoring seem to have some kind of natural edge in the world... you're in luck. Bill Jensen's book WHAT IS YOUR LIFE'S WORK contains some of the most powerfully moving written exchanges between people that you are likely ever to ...             Customer Loyalty: How to Earn It, How to Keep It20 reviews Jossey-Bass, 1990 Great Overall View of Customer Loyalty This text is required for my Master of Science in Quality Assurance course. This text gives a very good overview of the essentials of developing and maintaining customer loyalty. It differentiates customer satisfaction and customer loyalty well. I think that everyone will find this a worthwhile purchase.             22 Keys To Creating A Meaningful Workplace23 reviews Tom Terez Adams Media Corporation, 2000 Highly Recommended for Bosses and Workers This book was a delightful surprise. I expected to read yet another business book directed solely toward owners, executives, and managers. This specialized audience will gain quite a lot from this book, but so will "ordinary employees." 22 Keys is an Everyman's book, written in a tone that encourages focused initiative by all sorts of readers. Not only does this approach add value to the book, it ...             The Art of Pricing: How to Find the Hidden Profits to Grow Your Business19 reviews Rafi Mohammed Crown Business, 2005 Advice that Can Instantly Increase Profits Rafi's treatment of the subject of pricing was just what I needed to open my eyes to a whole new set of strategies for increasing profits. As a former Corporate Engineer and Manager turned entrepreneur, I needed a more thorough understanding of pricing and found exactly what I was looking for in The Art of Pricing. I appreciated the easy to read and entertaining writing style along with the ...             Secret Service: Hidden Systems That Deliver Unforgettable Customer Service25 reviews AMACOM, 2003 Best Ever This will probably be the shortest review I have ever written. Let me put this book in context for those of you looking for an excellent book on how to run a successful salon. I ordered every book I could find on the net about running a succcessful salon. I read them all......this one was 5 fold better than any of the others I read. If you want to drive business in your salon, buy this book!             Chief Customer Officer : Getting Past Lip Service to Passionate Action14 reviews Jossey-Bass, 2006 Practical advice for improving customer experience Jeanne Bliss articulates not only the importance of putting customers at the center of your business, but conveys the challenges that prevent most companies from successfully delivering great customer experiences. The real-world techniques she introduces are essential reading for senior executives aiming to succeed by improving the delivered customer experience.             The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service21 reviews Donna Cutting Wiley, 2008 Enjoyable Book This book captures everything true customer service should be about. This book will give you a ton of ideas how to make each and every client have a memorable experience that will result in a lot of referrals for you. You only need 2 books in my opinion to have a successful business: 1) How to Win Friends and Influence People and 2) The Celebrity Experience. Each will give you the tools and ...             The 7 Hidden Reasons Employees Leave: How to Recognize the Subtle Signs and Act Before It's Too Late14 reviews AMACOM, 2004 News You Can Use in a Business Book Branham has given us powerful and practical tips for running a better enterprise. The implications of understanding why good people leave their employer are far-reaching. The 7 Hidden Reasons Employees Leave book tells us what tell-tale signs to look for, and how to conduct exit interviews so that we can collect the real reasons people jump ship and act on them. If you've ever experienced ...             Crossing the Unknown Sea: Work as a Pilgrimage of Identity27 reviews David Whyte Riverhead Books, 2001 A practical, beautiful, insightful and soul-stretching work of art. I don't often pick up books that threaten to be more touchy-feely than substantive, as the title of this book and its first few pages implied to me. But I read it upon the advice of a friend. David Whyte has one foot firmly planted in the practical with the other firmly planted in the spiritural and, by the end of the book, you have an idea about how you might achieve a similar posture. One ...             The Creative Lawyer: A Practical Guide to Authentic Professional Satisfaction15 reviews Michael Melcher American Bar Association, 2007 Just what the Juris Doctor ordered. There is a moment in every lawyer's life when you realize that you've made it--but you have no idea what "it" is. Luckily, that's the moment Michael Melcher's book sweeps in and (with rapier wit and profoundly clever insights) shows you which way is up. A law degree allegedly opens doors, but the right doors do not always appear in a typical law career. Melcher sheds light on the ...             The Ten Demandments: Rules to Live by in the Age of the Demanding Customer11 reviews Kelly Mooney, Laura Bergheim McGraw-Hill, 2002 Great Book! This is the first book I've read on the topic of customer experience and loyalty that truly inspired ME! This is a lively and engaging book with a great point of view. It's written from the customer's perspective- a very interesting and refreshing twist on an important topic. But why aren't companies doing a better job of providing the exceptional experiences the author talks about in her book? ...             Integrated Enterprise Excellence, Vol. I The Basics: Golfing Buddies Go Beyond Lean Six Sigma and the ...9 reviews Forrest W. Breyfogle III Bridgeway Books, 2008 A pleasant walk through The Basics... This update of Breyfogle's time-tested tale of the 'Golfing Buddies' is a great introduction to the principles of Six Sigma. Read the Appendix! It provides answers to the most basic questions about Six Sigma, including a great 'How To' section for deployment in your organization.             Free to Succeed: Designing the Life You Want in the New Free Agent Economy10 reviews Barbara Bailey Reinhold Plume, 2001 Think out of the Box This is an excellent resource for making changes in one's life and work. I found the exercises in the book especially helpful in getting me to think out of the box. The book helped to clarify my own personal working style and what type of work situation would most ensure my success. I highly recommend this book for anyone thinking of making a work change.             You Will Be Satisfied11 reviews Bob Tasca, Peter Caldwell HarperAudio, 1995 A book that showed us what we should be doing After the owner of our store read the book all employees read it . Then the owner flew to meet Mr Tasca at his store ,he spent 3 days there, wa sgiven the tour of his store, he spent quite a bit of time meeting with Mr Tasca and his sons talking about his philosophy and way of doing business .What a place !! upon returning we have instatuted The same 7 day return policy that Mr Tasca has as ...             Burn Brightly Without Burning Out: Balancing Your Career with the Rest of Your Life12 reviews Richard K. Biggs Thomas Nelson, 2003 Totally Life Changing A friend chose this book and left it at my house. I ran out of books for the moment and picked it up thinking it was another one of those... How absolutely overwhelmed I was at my age (73) to learn so much in so few pages. Much of what he has said to help guide people to a fuller, richer life, I had already learned and applied, but none of us have ever reached the point we can't learn or see ...             The Contented Achiever : How to Get What You Want and Love What You Get10 reviews Don Hutson, Chris Crouch, ... Black Pants Pub, 2001 Thought Provoking, Inspiring Rush, rush, rush. Push, push, push. Gotta achieve. Gotta make it! Life is complicated, but that's the fun. Go go go! So is this what achievement is all about? Not really, say these authors. There's a system for success, and it's simple. In fact, simplicity in life is part of the magic. But it all starts inside. As the book explains, "what's in the well comes up in the bucket." This is an ...             Ask!: The Revolutionary New Guide for Getting Total Customer Satisfaction10 reviews Barbara Rollin St. Martin's Griffin, 2001 Dynamic, Hilarious, Revolutionary This book leaves nothing unchallenged. Barbara does NOT take No for an answer. She probes and questions till businesses are worn down and give her what she wants. She's not intimidated by their usual tactics -- "It's not company policy," "No one has ever asked before--" yadda, yadda. She's daring and audacious and shows us how we can ask too, without changing or going through a special program. ...             Passion at Work: How to Find Work You Love and Live the Time of Your Life11 reviews Prentice Hall, 2007 "There is no other way." Passion and rage are among the most powerful of human emotions and each is obviously capable of producing extraordinary results, either positive or negative. The happiest people tend to be those who are passionate about both how they earn a living and the quality of life their efforts provide. Conversely, the unhappiest people are those who continuously rage against real (or imagined) grievances ...             Love the Work You're With: A Practical Guide to Finding New Joy and Productivity in Your Job10 reviews Richard C. Whiteley Henry Holt and Co., 2001 Vowel please Carol Life at the human resources salt mines has been transformed since reading Richard Whiteley's excellent motivational guide. He found new zest and enthusiasm in his career and so did I and his personal testimony is genuinely moving. "Watching the contestants actually getting excited being on my show used to give me a kick, but it soon palled. Slopping up this pre-primetime pap day-in-day-out was ...             How to Create Customers as Loyal as Norm Peterson9 reviews Michael Synk In-Synk, 2001 "WOW" This makes sense! Michael Synk, in this concept, has captured and organized what I have tried to do without being able to identify it myself. Now I have a tool through the book and his training materials (from seminar) to train my staff to meet the needs of our customers. I have young employees and they will 'get it'. I am excited to begin showing them how their jobs can be more profitable and more fun as well ...              search for books achiever, authentic, balancing, celebrity, contented, crossing, customers, delivering, demanding, demandments, designing, employees, enterprise, excellence, experience, identity, integrated, meaningful, passionate, pilgrimage, practical, productivity, professional, recognize, revolutionary, satisfaction, satisfied, scorecard, unforgettable, workplace books:    Kindle - Amazon's New Wireless Reading Device This is the future of book reading. I have used it and love it! randomly chosen book: Zingerman's Guide to Good Eating: How to Choose the Best Bread, Cheeses, ... we recommend A practical, beautiful, insightful and soul-stretching work of art. leave a comment home  impressum - about us