Good program just a couple of minor gripes. | Trend Micro Internet Security Pro 2008 3-User [OLD VERSION]

software: Trend Micro Internet Security Pro 2008 3-User [OLD VERSION]

software:


	• Trend Micro Internet Security Pro 2008 3-User [OLD VERSION] Windows \| Trend Micro, 2007 view larger image
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great security software but auto-update needs to be fixed

I've been using Trend Micro for the past few years on three computers and was quite happy with it. The software is quite capable of identifying and dealing with spyware and viruses. Plus, it runs much faster than Norton. So when it was time to upgrade, I didn't think twice about buying the 2008 version, particularly because it has new security features like transaction protector and keystroke encryption. Installation was fine BUT within the first month of use, I couldn't run auto-update and kept receiving the error message "Unable to update your protection. Make sure your Internet connection works and try again". The message appeared although the net connection was fine. Auto-update worked after I re-installed the software, then the problem happened again. Another negative: customer service in North America is rubbish (the link to their page doesn't work and no one answers the phone). I found that other users had the same problem with auto-update and customer service. Good thing Trend Micro UK posted the patch on their website (if anyone has the same problem, try the steps outlined here: http://support.antivirus.co.uk/trendmicro/kbresolution.jsp?hmid=43430&appId=11). I give this product 4 stars for great net/pc security and 2 stars for the hassle with customer service and the problem with auto-update (so overall, 3 stars).

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Good program just a couple of minor gripes.

I'm not sure why Trend Micro gets so many bad reviews, it is by far the best security program I've had on my computer. I had Norton 360 and then Mcafee before this and here's what they showed after a scan-
360 said I had no security issues on the computer.
Mcafee(total protection) said I had 6.
I tried Trend Micro and low and behold-67! All spyware.
How could the other two not pick these up?? I immediately switched to pro and will not go to another program.
Pros-easy to install and pretty quick about doing it. 2. As mentioned before picks up things the others aren't. 3. Doesn't bombard you with constant messages(pop-ups and such)
Cons-a little slow at scanning, although that's a minor nuisance considering what it picks up. And the other would be seems that every other update it has to revert back because it says "problem with latest update" but at least it doesn't interfere with operating your computer.
All and all a good product, much better than the other 2 I tried!

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