great security software but auto-update needs to be fixed | Trend Micro Internet Security Pro 2008 3-User...

protect yourself | Trend Micro Internet Security Pro 2008 3-User [OLD VERSION]

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	• Trend Micro Internet Security Pro 2008 3-User [OLD VERSION] Windows \| Trend Micro, 2007 view larger image
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Best Antiviral Progam 2008

This 2008 Trend Micro Pro Version is their best product yet. The update part is improved over the 2007 version. The scanning part also seems better. The one drawback is that when you want to delete the virus or spyware, you cannot click on a "delete all" tab, you must click on the items and delete them separately or using a select all command. Also the program can be installed on 3 computers, an added plus! Overall I am very happy with this program and I recommend it highly!

great security software but auto-update needs to be fixed

I've been using Trend Micro for the past few years on three computers and was quite happy with it. The software is quite capable of identifying and dealing with spyware and viruses. Plus, it runs much faster than Norton. So when it was time to upgrade, I didn't think twice about buying the 2008 version, particularly because it has new security features like transaction protector and keystroke encryption. Installation was fine BUT within the first month of use, I couldn't run auto-update and kept receiving the error message "Unable to update your protection. Make sure your Internet connection works and try again". The message appeared although the net connection was fine. Auto-update worked after I re-installed the software, then the problem happened again. Another negative: customer service in North America is rubbish (the link to their page doesn't work and no one answers the phone). I found that other users had the same problem with auto-update and customer service. Good thing Trend Micro UK posted the patch on their website (if anyone has the same problem, try the steps outlined here: http://support.antivirus.co.uk/trendmicro/kbresolution.jsp?hmid=43430&appId=11). I give this product 4 stars for great net/pc security and 2 stars for the hassle with customer service and the problem with auto-update (so overall, 3 stars).

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