book: Raving Fans: A Revolutionary Approach To Customer Service | Ken Blanchard, Sheldon Bowles ...
 
 



Suche books:   



Raving Fans: A Revolutionary Approach To Customer Service







Ken Blanchard, Sheldon Bowles

William Morrow, 1993 - 137 pages
view larger image
 for more information click here








"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."

This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.

Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.





 for more information click here






 for more information click here








 for more information click here


hot or not?    What's your opinion?     Write a review and share your thoughts!












   


revolutionary

Founding Brothers: The Revolutionary Generation
Revolutionary Road
Spark: The Revolutionary New Science of Exercise and the Brain
Magic Tree House #22: Revolutionary War on Wednesday (A Stepping ...
Revolutionary (Anomaly)



approach

The Layman's Guide To Trading Stocks
A Smarter Way to Learn JavaScript: The new approach that uses ...
How We Love: A Revolutionary Approach to Deeper Connections in ...
The CAFE Book: Engaging All Students in Daily Literary Assessment and ...
SNAP Selling: Speed Up Sales and Win More Business with Today's ...



customer

Running Lean: Iterate from Plan A to a Plan That Works (Lean Series)
The Slight Edge: Turning Simple Disciplines into Massive Success and ...
The Story of Ferdinand
Where the Sidewalk Ends: Poems and Drawings
You'll Get Through This: Hope and Help for Your Turbulent Times




search for books
approach, customer, fans, raving, revolutionary, service




Suche books:   


books
apparel
baby
beauty
books
camera photo
cell phones
classical music
computers
dvd
electronics
gourmet food
health personal care
kitchen
magazines
musical instruments
office products
outdoor living
computer video games
popular music
pet-supplies
software
sporting goods
tools hardware
toys-games
vhs
watches jewelry


randomly chosen


book: La muerte de Ivan Ilich

home  impressum - about us