book: Raving Fans: A Revolutionary Approach To Customer Service | Ken Blanchard, Sheldon Bowles ...

Suche books:   

Raving Fans: A Revolutionary Approach To Customer Service

Ken Blanchard, Sheldon Bowles

William Morrow, 1993 - 137 pages
view larger image
 for more information click here

"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."

This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.

Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

 for more information click here

 for more information click here

 for more information click here

hot or not?    What's your opinion?     Write a review and share your thoughts!



Founding Brothers: The Revolutionary Generation
Revolutionary Road
Spark: The Revolutionary New Science of Exercise and the Brain
Magic Tree House #22: Revolutionary War on Wednesday (A Stepping ...
Revolutionary (Anomaly)


The Layman's Guide To Trading Stocks
A Smarter Way to Learn JavaScript: The new approach that uses ...
How We Love: A Revolutionary Approach to Deeper Connections in ...
The CAFE Book: Engaging All Students in Daily Literary Assessment and ...
SNAP Selling: Speed Up Sales and Win More Business with Today's ...


Running Lean: Iterate from Plan A to a Plan That Works (Lean Series)
The Slight Edge: Turning Simple Disciplines into Massive Success and ...
The Story of Ferdinand
Where the Sidewalk Ends: Poems and Drawings
You'll Get Through This: Hope and Help for Your Turbulent Times

search for books
approach, customer, fans, raving, revolutionary, service

Suche books:   

camera photo
cell phones
classical music
gourmet food
health personal care
musical instruments
office products
outdoor living
computer video games
popular music
sporting goods
tools hardware
watches jewelry

randomly chosen

electronics: UBatteries AC Adapter Charger HP Pavilion ze2357EA - 18.5V, 65W

home  impressum - about us