Magic not just for Hospitials | If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently

Great information to start a culture change | If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently | Fred Lee

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	• If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently Fred Lee Second River Healthcare, 2004 - 216 pages average customer review:based on 20 reviews view larger image
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highly recommended

Inspiring book on health care

What an outstanding, inspiring book! It explains what perhaps ought to be obvious, but isn't talked about much: that patients will develop loyalty to a health care provider or organization if they feel cared for. Creating this experience for the patient is the responsibility of everyone on the health care team, from physician to administrator to janitor. The book is packed with ideas and anecdotes that can help you change the way you and your team approach your job. As chief of staff at our hospital, I'd like to see everyone here read it.

Magic not just for Hospitials

I have read just about everything pertaining to marketing Long Term Care and this book has made the most impact. It has truly changed my life in my career. The 9 1/2 things to different aren't just common sense they are an outline to success. I enjoyed it so much I went to Disney Institute to take the class. I have used this book as a training manual and as required reading for my marketing directors. I recommend this book to anyone who really wants to change their environment and make a difference in health care. It is hard to read this book and not want to make your own magic.

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Great information to start a culture change

This book helps identify the behaviors needed to start a culture change in healthcare organizations. It encourages the reader to trial behavior change by providing examples based on Mr. Lee's experience in both hospitals and Disney. It shows a path that's not safe and comfortable, but very exciting!

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Makes you think

As a practicing physician, I'm very glad to have this book. I'm still not entirely sure how to institute all of the principles presented (as a small cog in a large machine), but some of the book's insights are immediately applicable. This is a book that makes you step back and rethink everything that you thought you knew about the business of patient care.

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reviews: page 1, 2, 3, 4

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