A disappointment | Palm Centro Black Smartphone (Sprint)

A smartphone that actually fits in your pocket. | Palm Centro Black Smartphone (Sprint)

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	• Palm Centro Black Smartphone (Sprint) Sprint Sprint, 2007 average customer review:based on 33 reviews view larger image
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highly recommended

Didn't expect to love it but I do

So it's not an iPhone and I didn't expect to love it but I do. I had a low-minute voice plan with Verizon but didn't want to spring for the costs of their data plan. Have just switched to Sprint. All my Palm data transferred smoothly from my Tungsten E and as I get to know the Centro better, I'm more and more pleased with it.

I read the reviews for months before making this decision and it's noticeable on CNET, LetsTalk and Phonescoop that users tend to rate the phone much higher than the reviewers have. The Centro is intuitive, offers a huge range of possibilities and great bang for the buck.

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A disappointment

Palm should have retained more of the features of its plain PDA OS, rather than trying to copy stupid interface features from Microsoft.

Overall, NOT a great job, really. The reviews are quite unhelpful about the PDA applications. And battery standby life is about half of the 300 hrs specified in the description.

I used to like the Palm OS, but... The OS now used by Palm in the Centro (and 680)is a screwed up version of what they have in their PDA's.

For example, in Contacts, there is no longer a compact, single line, listing form. Instead, you must view all phone numbers for each entry on separate lines in the main listing. No choice. This means you can't see very many listings per page. Also, if you are not careful about entries, and put a word description with a phone number, you may just get a blank line. It used to be that word descriptors were just fine, as well as helpful. Blackberry has the more flexible and compact entry format that Palm used to have. Also the amount of information you can now enter for each number is more limited. Two steps backwards for Palm. Also, if you press a letter, such as "J" to see all the last name listings that start with "J", in alphabetical order, you are out of luck. It finds every bloody listing entry with a "J", whether it is first name or last, that you have to scroll through. This means fewer helpful listings per page. It means you can no longer enter a letter to skip that far down into the alphabetical listing, and if you enter something as specific as "john" to get to Johnson, you will go instead to first names listed as "john", assuming there are any in your contacts before Johnson. Also don't try to be cute and enter several letters such as "jaa" to go to the start of the "j" listings. The PDA will complain and not even let you scroll further down. The plain PDA OS does it sensibly and returns an alphabetical listing of last names starting with "J" if you entered a "J". And you could scroll from there all the way to Z if you so desired.

One bug in the Treo 680 that has been fixed in the Centro relates to the display of contact information. Suppose you click on a contact entry for which you entered a fair amount of information. That is, more than can be displayed on one screen (Given the inefficient way information is now displayed, that is not hard). On the 680 you will not find any cursor or arrows to let you move up or down the page to see additional information. But there actually is one that is invisible in the bottom right of the screen. On the Centro, it is visible. But did Palm fix this bug in the 680? No. Owners of that model are stuck. This is expected given the general contempt Palm shows toward its customers.

You will also find stupid changes in the Calendar. For example, you could on a Palm PDA hit an entry for 9am on a particular day and it would let you start an appointment with 9 am as the default entry for start time. That is, while you were viewing other appointments you could select an open time for a new appointment. Now it doesn't enter that default (on the next screen). In my view, Palm has messed things up enough you might as well use some other OS. Like what Blackberry offers, although overall their PDA/PIM seems less efficient.

Oh, and customer support says this new PDA platform is exactly what Palm intended for the PDA smartphone, even though they know it is different from their PDA's. So which do they think is better? If they think so highly of the implementation on the Smartphone, why don't they change their PDA's? Palm won't say, but I think we can guess. Palm's right hand doesn't know what the left hand is doing, and anyone with good judgement has long since left the Palm development group.

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A smartphone that actually fits in your pocket.

The Palm Centro is one of the very few smartphones that can fit in your pocket and still deliver quality power features. However, it has a few minor drawbacks.

SCREEN
I've owned a Palm IIIxe, Palm Tungsten C, iPAQ rx4240 and have test driven an iPhone, Blackjack II and Moto Q, and a couple Blackberry models. The Palm Centro is probably the smallest screen of them all save the Blackberry Pearl. However, the Centro offers 320 x 320 resolution which is higher than most Windows Mobile smartphones and PDAs out there. The result is a small, but crisp display with adjustable font sizes for most applications. I found the touchscreen to be about as sensitive as other Palm devices in the past, which is to say it's fine (see stylus comments below). The screen is slightly recessed into the phone which I find to be necessary so I don't hit the screen with my fat face while talking on it.

KEYBOARD AND BUTTONS
Have you seen this thing? The keyboard is small. And you know what? I'm glad it is. The Moto Q, Blackjack and Curve, etc might fit in the front pocket of your tight jeans, but it's not comfortable. The Centro passes my "jeans test" by sliding into my front pocket while letting me sit and stand with no problem. As a result, you get a smaller screen and a smaller keyboard. The Blackberry Pearl is the about the same size as the Centro, but it doubles up two letters per key button. Personally, I hate that. The Centro scores huge points for giving me dedicated keys for each letter on a small phone that fits in my pocket. It took me a day to adjust to typing with my fingernails, and I have large hands. But I can easily type with two thumbs or one--something that I can't do on my Palm Tungsten C or the Moto Q. Therefore, Centro is an outstanding one- or two-handed phone. The 5-way directional key also works better than i thought it would. After moderate use I find myself actually liking it a lot. The remaining buttons work just fine and can be assigned to whatever you want, including the side button below the volume keys. The dedicated ringer-off slider on the top is a very welcome bonus.

SOFTWARE
The Centro comes with a great suite of software preloaded onto the phone. The two email programs work very well with POP3 and IMAP email accounts, although I prefer the VersaMail over Sprint Mobile Mail. I've also been somewhat partial to the Palm Organizer over MS Outlook. It also comes with Documents To Go, which lets you open and edit Word and Excel files and lets you view PowerPoint and pdf files. There's a free download available to upgrade Docs To Go so you can open Office 2007 files and it gives you some basic Power Point editing abilities. The GoogleMaps and IM software are nice and work very well. The entertainment package of pTunes, Sudoku and Solitaire are nice and work ok, however I found that Sprint TV had some problems syncing up audio and video. The video seemed a step behind. But I loaded SlingPlayer for Palm OS on it and the Centro works great for watching pocket-sized TV in conjunction with a Slingbox.

The Palm OS gets knocks for being outdated, however, it works very well and is simple to use. Plus it's alot snappier than Windows Mobile. It doesn't really multitask, although some programs like IM let you sign onto an AOL, MSN, or Yahoo account and still receive messages after you've backed out of the program. The Centro syncs easily with Vista and XP, but I haven't tried it on a Mac. The other benefit is that there is a plethora for Palm software apps out there, both free and for purchase.

The web browser is just ok. I find that it loads pages much quicker than Internet Explorer on Win Mobile devices. Unfortunately it's not quite as good as Opera Mobile, and definitely not as good as the iPhone's Safari (to date nothing is...not even close).

PHONE/VOICE
I've been on US Cellular and Cingular/AT&T networks for years and never used Sprint. Sprint service is fine in my area, and the voice quality of the phone is nice. The earpiece volume can be raised to high levels when in noisy areas and people on the other end said my mic has no problems and sounds like any cell phone. The Centro syncs well with my Plantronics 640 bluetooth headset and people on the other end say I sound great with it. After 3 weeks, I haven't been able to complain about the phone or data signal. The addition of a WiFi radio would have been nice, but so far I haven't really missed it because of the high speed EV-DO network touted by Sprint.

CAMERA
It's a 1.3 megapixel camera, which is pretty weak by 2007/2008 standards. There is also no flash. The camera actually takes decent pics, though. I never even consider the camera on the phone when I buy it, but if it's really important to you, you probably want at least a 2 megapixel one with a flash...so maybe pass the Centro on by.

PROBLEMS AND SHORTCOMINGS
There are a couple things that annoy me about this phone and keep it from a full 5 star rating. First, the stupid Palm connector at the bottom. I've always hated the Palm connectors. Why the company can't switch to mini-USB like the rest of the world is a mystery to me. The jack isn't the easiest to pull out, it's big, and I have to buy all new car chargers for it. Also, there's no cradle. My previous Palm devices have a cradle and I miss it, although this is cheaply remedied with some poking around the internet. The stylus is also very thin, lightweight, and cheap. As a result it's doesn't provide enough tactile feel and weight to effectively use the touchscreen. I had to purchase a replacement metal stylus to bring the touchscreen use up to par. Again, a cheap fix, just a little annoying. Even with these shortcomings I would still be inclined to give the Centro 5-stars except for:

The battery cover. Ugh, the manifestation of evil itself! You have to take the battery cover off to remove the SD micro card. You also have to take the batter cover off to reset the unit. Now, I've only had one system crash in the first 3 weeks, but that was because I was trying to load some really old AOL software that wasn't designed for this Palm OS version--and I paid the price. The cover isn't the worst thing to get off, but putting it back on sure is. I've kind of gotten the hang of it, but man, total loss of a star because of it. There is no inset reset button on the back of this phone like other Palm devices of yesteryear. Having one of these small reset buttons in the back could have made me somewhat overlook the battery cover. Bummer. Palm, what were you thinking?

OVERALL
If you want a QWERTY smartphone but don't want to lug around a bulky unit your choices right now are either this or the Pearl. And the Pearl does the whole two-letters-on-one-keypad set-up. If these features are important to you, then the Centro is your choice. Don't worry, it's internal abilities don't disappoint. The Centro is great for text messaging, writing quick emails, doing some casual web browsing, and reading through Office files. However, if you want a better camera, or do HEAVY smartphone typing then I would look to a fatter smartphone that has a bigger screen and more spaced out thumbkeys. But in a world where size matters...the compact Centro delivers amazingly well. I've been very happy with my purchase. Now can somebody help me get this battery cover back on?

(P.S. If you found this review helpful please click yes below so other prospective shoppers will read it. I place a lot of weight on amazon reviews before I make a purchase too. Thanks!)

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Life starts after five o'clock. Not coincidentally, that's also when the Palm Centro smartphone comes alive. Not only does the Palm Centro handle all your favorite voice functions, but it also offers text, IM, e-mail, and web access, all in a body that's a lot smaller than you'd think. Add in such features as a 1.3-megapixel camera, 64 MB of internal memory, Bluetooth 1.2 support, a microSD expansion slot, and a full QWERTY keyboard and you have a terrific smartphone for all your messaging and personal needs. In short, there's no better way to stay in touch.

The Palm Centro's full QWERTY keyboard makes it easy to type text messages, IMs, and e-mails (the red version is pictured). Design
The Palm Centro boasts a sleek black housing that measures a mere 2.11 by 4.22 by 0.73 inches (W x H x D) and weighs 4.2 ounces. It's notably smaller than many competing smartphones, yet doesn't sacrifice functionality at any point along the way. Users will also love the 320 x 320 touchscreen (up to 65,000 colors), which offers a crisp resolution for photos and videos. And thanks to the full QWERTY keyboard, you can say L8R to those tricky keys on your old cell phone.

Phone and Messaging Functions
The Palm Centro smartphones offers a ton of ways to stay in touch with friends, whether you're calling Brian, firing off a quick text to Jen, instant messaging Chris, or shooting an e-mail to Kat. From a phone perspective, the Palm Centro lets you dial people right from your address book, set up three-way calls from the touch of a button, or use the speakerphone to talk hands-free. The keyboard, meanwhile, makes it a breeze to type complete messages whether you're sending text, pictures, or even audio or video clips. Plus, the Centro keeps all your messages in a chat-style view, so it's easy to keep track of the conversation.

The 320 x 320 color touchscreen is crisp and vivid, making it ideal for viewing photos or watching videos. Want to keep up with all the latest gossip when you're away from the computer? Turn to the Centro's instant messaging functions, which support all your buddy lists on AIM, MSN, Yahoo, and others. Similarly, the Centro lets you access your personal e-mail accounts, such as Gmail, AOL, and Yahoo. As a result, you can reply to invites and answer e-mails when you're out and about.

Web Functions
Whether you're keeping up with friends on MySpace or looking up directions to the new bistro across town, the Centro's touchscreen and keyboard make it fun to navigate around the web. The Centro includes a fast built-in web browser that lets you check out photos on Flickr or watch videos on YouTube, with broadband-like speeds on the EV-DO network that are guaranteed to impress. No more waiting around for your favorite sites to load. The Centro is also compatible with Google Maps, making it simple to get directions or see which freeways are clear and which ones are parking lots. Google Maps shows you red, yellow, or green traffic routes in real time.

Organizer Functions
The Palm Centro includes a complete organizer for keeping track of all your daily, weekly, and monthly responsibilities. The contacts list gathers all your friends' phone numbers, addresses, and more, while the calendar keeps you from missing upcoming meetings, events, and parties. You can even enter a friend's birthday in the contacts list and will automatically show up in your calendar. As with the best organizers, the Centro also offers a to-do list that lets you check off items when they're complete. As a result, it's easy to keep track of what you did and still need to do. And should you come across a tidbit that doesn't have a logical home, simply turn to the memo function, which lets you store random information such as hot spots in Vegas or the names of movies you'd like to rent. Say goodbye to carrying around crumpled scraps of paper in your pocket or purse. Finally, it's possible to save a copy of all those names, numbers, appointments, photos, and videos on your computer thanks to the sync function.

Multimedia
Whether you want to take pictures, play videos, or listen to music, the Palm Centro has got you covered. The 1.3-megapixel digital camera (with a 2x digital zoom) lets you shoot pictures and send them to friends, store digital albums, or shoot videos. The built-in MP3 player, meanwhile, lets you take your tunes everywhere you go. With 64 MB of storage, there's plenty of room for your playlists, plus you can add up to 4 GB more with a microSD card. And thanks to Pocket Tunes Deluxe, you can play the songs you downloaded from places like Rhapsody or Yahoo. As a bonus, the Centro supports a ton of fun stuff from Sprint, including the ability to watch such TV channels as CNN Mobile, Fox Sports, the Weather Channel, the Disney Channel, and E! Entertainment. There's never a dull moment with the Palm Centro around.

Other phone details include a removable lithium-ion battery that offers 3.5 hours of talk time and up to 300 hours of standby time; a Palm OS 5.4.9 platform; and support for Windows XP and Vista and Mac OS X 10.2 and higher.

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reviews: page 1, 2, 3, 4, 5, 6, 7

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