crappy registration, poor upgrade choice(s)

Zone Alarm | Zone Alarm Pro 4

software:


	• Zone Alarm Pro 4 Windows \| Broderbund, 2003 average customer review:based on 42 reviews view larger image
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Crippled copy V 4.0 forever

I bought a 2nd copy of this program to use on my other computer. I received a crippled copy that required registration to receive a key by e-mail that would entitle me to 12 months of free updates and upgrades. I registered it when requested during installation and after a few days had NOT received the key. I e-mailed tech support and received a confused response telling me that I had to either register it with Broderbund or with Encore USA. I thought I had registered it with Broderbund but registered as well with Encore USA and have still NOT received a key from either Broderbund or Encore. When I tried to call Encore, I was kept on the line 15 long distance (NJ to CA) minutes without being able to connect with customer service. I finally hung up. I now have a crippled copy of ZA Pro 4 that I can't register and can't update or upgrade. Their customer service ISN'T. The product is good but it's worth nothing if registration is impossible thus making it impossible to update or upgrade.

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crappy registration, poor upgrade choice(s)

First, the good news.
1. The product worked okay, when I installed ONLY the program off of the CD rom [no updates/upgrades]
2. Tech support responded quckly.

The bad,
1. Registration key problems. Your initial install, w/o a registration key, gives you like 15 days [or 30, I forget].
Since it gave you like 15 or 30 days to get the key installed correctly, it wasn't a big deal. But it involved dealing with a 3rd party, Encore.
2. I finally got my ZA4 Pro [the boxed version], registered, and it said I was good for 370 days.
3. Then it went to auto-update. They offered a FREE Update/upgrade to a current version security suite. It was the ONLY update offered, so I took it.
I installed the auto-update and it then reverted to a 15 or 30 day expiration. It started asking for a product key.
4. and SURPRISE, the regular key [from the CD] is no longer working.
5. a real pain-in-the-buttocks
6. I removed everything associate with ZA.
I re-installed ZA4 pro and left it. No update, no upgrades.
It's working again, it has 370 days until expiration.
I'm not touching it again, now that it is workngi.

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Zone Alarm

I've been using Zone Alarm for many many years and always upgrade when it expires. It's by far the best firewall I have ever used and even sweeps spy ware.

Easier and more powerful than ever. In just a few keystrokes, shield your system from dangerous viruses, malicious hackers, intrusive cookies, and the annoyance of unwanted Internet ads. This complete security solution provides solid protection around the clock â even for âalways onâ DSL and cable modem connections.