AVG good, but company has a serious lack of tech support | Grisoft AVG Internet Security

software: Grisoft AVG Internet Security - 2 Year Subscription

software:


	• Grisoft AVG Internet Security - 2 Year Subscription Windows \| Grisoft, 2007 average customer review:based on 17 reviews view larger image
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AVG Virus Protection

This product was exactly as advertised, and was received quickly after payment was made. Works great, although it does slow down my computer during virus scan. Also, the firewall is a little difficult to work with.

AVG good, but company has a serious lack of tech support

I purchased AVG Internet Security after trying the free version and testing another anti-virus program. I find AVG easy to set up and use, and generally I like the interface. The reason for my not-so-glowing review is twofold:

1) I have the program set up so it scans web pages for 'bad stuff.' The problem is that on a Google search page, it has to scan all the linked pages the search found and this take a bit of time.

2) More serious is the fact that I've used their tech support online form almost a dozen times in the last three weeks to get some simple questions answered (including how to deal with the issue above), and they have never contacted me. More frustrating is the fact that the web site has no phone or email contacts that you can easily find. I finally sent a nasty email to someone there, but if this serious lack of support continues, I'll look for another anti-virus program when its time to renew.

June 2008 update, after sending nasty-grams to them about lack of support, someone finally got back to me, apologizing for this, and told me the company is in some transition. They told me how to turn off the web page scanning feature, and I've had no complaints about using the software ever since. My critique of their lack of tech support, may change at some point, but I'll have to see how responsive they are in the future. Bottom line though, I do like this anti-virus software.

David

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It's all about protection. The world of the web is a wonderful reality with text, images and sounds that teach, excite, and invigorate. Yet, like any world, there are opportunists waiting to pounce on unwitting victims cruising the Internet. General advice is "Do not go online before installing Internet Security software to your PC". AVG Internet Security is complete security protection against the most serious Internet threats. Defend yourself against viruses, worms, trojans, spyware, adware, hackers and spam. The built-in antivirus, anti-spyware and anti-spam tools keep your inbox free and clear - while a firewall defends your PC from hacker intrusions. Compatible with Windows Vista. 24/7 technical support provided at no extra cost Improved virus detection based on better heuristics and NTFS data streams scanning Unique automatic threat-removal anti-spyware engine Automatic firewall profile switching for improved security and usability AVG's world-class product support is provided at no extra cost to all registered AVG customers Up-to-the-minute updates available around-the-clock as AVG virus experts react rapidly to new and emerging threats. High speed delivery via worldwide networks guarantees maximum protection levels for users Using the latest state-of-the-art detection technology, AVG detects spyware, adware, DLL-trojans, keyloggers, and much more. Malware hidden in data streams, archives, or the Windows registry is also detected AVG Firewall monitors all communication to and from the computer, blocking external attacks and preventing trojans from exporting confidential data AVG Resident Shield can include/exclude files from being scanned based on individual file extensions AVG can automatically heal or remove infected files Checks email from viruses

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