Good product, spotty customer service | IOGEAR Wi-Fi 54g USB Adapter (GWU523)

Works great! | IOGEAR Wi-Fi 54g USB Adapter (GWU523)

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	• IOGEAR Wi-Fi 54g USB Adapter (GWU523) IOGEAR IOGEAR average customer review:based on 17 reviews view larger image
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highly recommended

It works!

This adapter is pretty small like a regular thumb/jump/flash-drive. Roughly 2 1/4" x 1" x 1/4" including the usb end. It is currently working with my belkin wireless router and is really covenient considering I didn't want to open my cpu and install any hardware. The software could have been better though, it looks almost user-unfriendly, but it really have all the basic necessities used to configure the adapter. A newbie may be turned off by the software but as long as you can read, and know what to configure, you should be OK! No problems so far!

Good product, spotty customer service

Product 5 star - bad tech support drops the rating to a 3 star. Maybe a two star drop is rough since I'm now running but...

First the product - I found software install very easy with strong signal strength picked up from my Linksys router downstairs. My problem - WEP key encryption. I didn't know where to enter my WEP key code on the wireless LAN config tool. Hence I couldn't p/u the web even though I had a strong signal.

I couldn't find anything in the install directions. I sent email to Iogear CS with no reply. Phone CS is only Mon-Fri normal business hours. Plus, when I finally was able to call during the week from home, I was on hold for quite some time. But the CS rep who answered was helpful and I was up and running after about 1 minute of tech support.

So, here is where you enter your WEP key as I cannot believe I'm the only one with this problem.
1) Open the LAN config tool window.
2) Click more settings.
3) Click change and set encryption to WEP.
4) Then click WEP encryption key setting.
5) Click change set default key to #1,
6) Enter your WEP key value in #1 field.

I was logged on immediately. I hope this helps!!

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Works great!

The IOGEAR Wi-Fi 54g USB Adapter did everything it was advertised to do. It installed quickly and easily on my HP desktop, and it performed very well in a different room from the router. Browsing speed/page loading was fine. I'm very satisfied with the purchase.

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Would be great accept...

This product worked excellent practically right out of the box. It came with the software CD wich installed in under a minute along with the drivers for the USB Adapter. It worked wonderfully and was quite fast despite running it through a USB 1.1 slot. My only complaint and the reason for the loss of a star is the fact that its quite fragile. Somehow it ended up on the floor of my room one night and i woke up in the dark to get a drink, i felt a crunch as i walked across the floor. Sure enough in the morning when i checked it had cracked in half. It was a great deal though and i suggest it to anyone who can be more careful than i was. I prefer the adapter i'm currently using. for about the same price i got a netgear pci card adapter for the back of my desktop. That way it cant be broken as easily. All around great product. :)

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IOGEAR's WLAN USB Adapter fully supports the features and functional compliance of IEEE 802.11b/g standard. It is designed to provide excellent performance with minimum power consumption. The USB WiFi Adapter delivers performance and improved power management at a most competitive price.

reviews: page 1, 2, 3, 4

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