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Lean Sigma: A Practitioner's Guide 4 reviews
Ian D. Wedgwood
Prentice Hall PTR, 2006
Lean Sigma and Problem Solving
+ Complete and easy to read
+ Great Book
+ An outstanding contribution to the literature of Lean Six Sigma
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Servicing ITIL: A Handbook of IT Services for ITIL Managers and Practitioners 6 reviews
Randy A. Steinberg
Trafford Publishing, 2007
Excellent Purchase!
+ Good template for building your first implementation of ITIL
+ Delivers exactly what the cover says it will.
+ Fabulous
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Sarbanes-Oxley IT Compliance Using COBIT and Open Source Tools 16 reviews
Christian Lahti, Roderick Peterson
Syngress, 2005
ARE YOU IN COMPLIANCE??
+ Open Source Compliance Using CobiT
+ Nice Resource on Sarbanes-Oxley Compliance
+ Great resource, very helpful in ensuring complying with SOX
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Business Process Management: Practical Guidelines to Successful Implementations12 reviews
John Jeston, Johan Nelis
Butterworth-Heinemann, 2006
This book is excellent!
+ An Important Addition to your BPM Bookshelf
+ Mandatory Reading (If you have just one BPM book this is it)
+ Comprehensive
+ Useful Read
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Cobit 4.12 reviews
IT Governance Institute
Isaca, 2007
Update that made an excellent collection even better
+ COBIT 4.1
The ongoing effort of ITGI to keep THE framework for IT Governance up-to-date is incredible. Although other good&best practices exist (e.g. ITIL, PMBOK, CMMI, ISO27002, ...) CobiT provides the overall framework for ITG. By using a clear and comprehensive structure to describe IT processes, IT ...
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Guide to the Service Management Body of Knowledge for IT Professionals (ITSMBOK)1 review
Service Management Governance Council
Red Swan Publishing USA, 2007
One of the most comprehensive references for ITSM Practitioners and Managers
You don't yet believe ITSM is a discipline that can be more science than art? Sit down and read all 600+ pages of this reference and prepare to be convinced. This book is best read by those already familiar and experienced with ITSM practices and principles. It pulls together many elements ...
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Working Knowledge29 reviews
Thomas H. Davenport, Laurence Prusak
Harvard Business School Press, 2000
A Classic on KM
+ Learning knowledge that works
+ Excellent book and user guide
+ Another great book about KM
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Process Mapping, Process Improvement and Process Management9 reviews
Dan Madison
Paton Press, 2005
A must have for starting with process improvement
+ Very useful
+ Great book
+ For the People Doing it, not the IT People Implementing it.
+ On time and as promised
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Key Performance Indicators: Developing, Implementing,and Using Winning KPIs9 reviews
David Parmenter
Wiley, 2007
Filling in the Scorecard Gaps
+ Prepare to be converted
+ Everything it promised to be
As we know from another business author, the 'Knowing - Doing Gap' can be difficult to close. For Balance Scorecard fans, KPI consultant David Parmenter fills that gap. Written as an instruction manual for implementing performance measurement in any organization, this easy to read guide provides ...
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Frameworks for IT Management: An Introduction 2 reviews
Van Haren, 2006
Framework of Frameworks.
Not quite what I was expecting and the analysis of AS8015 is little more than restating that standard. However, it's still a very useful guide to help see the forest through the trees. The standardised presentation of each framework is particularly useful for comparing and contrasting.
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The Rickover Effect: The Inside Story of How Adm. Hyman Rickover Built the Nuclear Navy6 reviews
Theodore Rockwell
John Wiley & Sons, 1995
The Paradigm of Operational Excellence & High-Reliability
+ No Cheap Shots at a Genius
+ How a Genius Built the World's First Nuclear Navy
+ Detailed, but biased account of a Navy maverick
+ Biased, but readable and interesting
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The Program Management Office: Establishing, Managing And Growing the Value of a PMO8 reviews
Craig J. Letavec
J. Ross Publishing, 2006
EXCELLENT book!
+ Good info for Establishing a PMO
+ A good, comprehensive textbook on PMOs
I am trying to set up a project office for my small team, and this book is tremendous! Glad I purchased it rather than others with the "same" information. It contains everything I need and then some. Very thorough with info and suggestions.
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IT Services: Costs, Metrics, Benchmarking and Marketing (Harris Kern's Enterprise Computing Institute Series)11 reviews
Anthony Tardugno, Thomas DiPasquale, ...
Prentice Hall PTR, 2000
Focus is on the critical production support processes
+ Excellent reading if you deal with IT data centers.
This book is one of, if not the, best guides to developing, implementing and managing a mature production support organization. The value of this book is that it takes a business-centric approach to service delivery, and augments material on service level management (such as Foundations of ...
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Official Introduction to the Itil Service Lifecycle (Official Introduction)6 reviews
Ogc
Stationery Office Books (TSO), 2007
short but valuable
+ The second best place to start with ITIL Version 3
+ Solid and concise overview for ITIL V3 - A perfect place to start
+ A concise introduction to ITIL Service Lifecycle
+ Great condensed overview of ITIL v3
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Metrics for IT Service Management 2 reviews
Peter Brooks
Van Haren Publishing, 2006
A Metrics-based focus for IT
Meat and potatos metrics - no fluff. Very organized approach to establishing a strong metric-based IT environment. Offers a comprehensive set of goals, mission statements, and objectives for each catagory of process. Offers specific metrics (target as well as warning level) for the gamut of IT ...
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IT Problem Management (Harris Kern's Enterprise Computing Institute Series)7 reviews
Gary Walker
Prentice Hall PTR, 2001
Complete Guide to Service Center Processes
+ Very good book for problem solving...
This is a great book for anyone involved in help desk or service center activities. I recommend this book for all IT professionals involved with production systems or anyone interested in IT methodology. This book gives the reader an appreciation for the documented processes and documentation ...
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The Memory Jogger Plus + Featuring the Seven Management and Planning Tools1 review
Michael Brassard
Goal/QPC, 1996
Detailed info on the 7 M&P tools.
The 7 Management & Planning tools that are featured in this book have been around for a while. The author puts them all together in one book with some handy removable cards that act as 'cheat sheets' to using these tools so you don't have to carry the book around with you. The tools presented in ...
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Security Controls for Sarbanes-Oxley Section 404 IT Compliance: Authorization, Authentication, and Access
Dennis C. Brewer
Wiley, 2005
The Sarbanes-Oxley Act requires public companies to implement internal controls over financial reporting, operations, and assets-all of which depend heavily on installing or improving information security technology Offers an in-depth look at why a network must be set up with certain authentication computer science protocols (rules for computers to talk to one another) that guarantee ...
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Itil Lifecycle Publication Suite, Version 3: Continual Service Improvement, Service Operation, Service ...5 reviews
Ogc
Stationery Office, 2007
ITIL evolved, not rewritten
+ Wise move for the discerning buyer this season
+ A more mature relation and a good lifecycle view
+ Lifecycle Management for IT Services - the right timing
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ISO / IEC 20000: A Pocket Guide
Various
Van Haren Publishing, 2007
ISO 20000: A Pocket Guide provides an easy and accessible reference which will promote awareness of ISO 20000 as a valid international standard for IT service organizations; it supports ISO 20000 training and certification, whilst supplying the reader with the essential core content of the standard. This title has been endorsed by IPESC - the international publications committee of ITSMF.
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